Motorola Service Plans

Motorola’s Service from the Start is a multi-year, prepaid product support offering available at the time of your hardware purchase or within 30 days thereafter. Because it’s purchased up-front, Service from the Start is offered at an attractive price and provides enhanced support beyond the standard warranty. Benefits include priority response and call escalation, as well as more comprehensive device coverage such as cosmetic repair and automatic application of engineering changes.

Service from the Start benefits include:

• Seamless service coverage at a known, one-time cost
• Coverage for normal wear and tear
• All materials, parts and labor
• Expert repair of your product to original manufacturing specifications, by the manufacturer
• Defined response time and escalation path for telephone support
• Defined turnaround time for Service Center Support

Service From The Start Plans
Coverage	Warranty	Bronze	Gold
Manufacturer defects only
10-day turnaround time
3-day turnaround time
24-hour turnaround time
Express Service (same-day shipment of replacement unit, see note 3)
Reliable turnaround time at a fixed cost
Covers normal wear and use
Includes all materials, parts and labor
3-year service coverage (see note 4 below)
Multi-year discount
Telephone support with defined response time
Application loading, battery maintenance, configuration management(see note 5 below)